Privacy & Cookie Policy

Last updated: September 2026

RA Access Solutions respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, store and protect information when you visit our website, contact us or use our services.

Information We Collect

We may collect information you provide when contacting us by telephone, email, website contact form or when requesting a quotation or our services.

This may include your:

• Name and business/company name
• Telephone number and email address
• Business or site address
• Details of your enquiry
• Information about equipment, faults or work required
• Information required to provide quotations, services and invoices

Our website may also collect limited technical information about your visit, such as your device, browser, IP address, pages visited and how you interact with the website.

How We Use Your Information

We may use your information to respond to enquiries, provide quotations, arrange site visits, carry out installations, servicing or repairs, manage ongoing work, issue invoices and maintain appropriate business records.

We may also use website information to understand how our website is being used, improve our services and measure the effectiveness of our marketing.

We do not sell your personal information to third parties.

Our Lawful Basis for Processing

Depending on the circumstances, we may process your information because it is necessary to:

• Respond to your enquiry or enter into a contract with you;
• Perform a contract or provide requested services;
• Comply with a legal obligation;
• Pursue our legitimate business interests; or
• Where appropriate, because you have given your consent.

Where we rely upon consent, you may withdraw it at any time.

Website Forms

When you submit an enquiry or quotation request through our website, the information you enter will be used to respond to your request and, where appropriate, provide our services.

Please do not submit confidential or sensitive personal information through website forms unless it is necessary for your enquiry.

Cookies & Website Analytics

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand how visitors use the site and improve its performance.

Some cookies are necessary for the website to function. Other cookies, such as certain analytics, advertising or tracking technologies, may require your permission before they are used.

Where required, you will be given the opportunity to accept, reject or manage non-essential cookies through our website's cookie settings.

The ICO requires websites to give visitors clear information about cookies and appropriate control over non-essential technologies.

Third-Party Services

Our website may use or contain services provided by third parties, which could include:

Google Analytics – may be used to help us understand website traffic and how visitors interact with our website.

Google Maps – may be used to display our location or service area.

Google reCAPTCHA or similar security services – may be used to protect website forms against spam and automated submissions.

YouTube or other embedded media – if videos or other external content are embedded on our website, the provider may collect information when you interact with that content.

Meta/Facebook technologies – we may use Meta services or tracking technologies to understand the effectiveness of advertising or interactions with our social media marketing.

These services may process information according to their own privacy policies. Where consent is legally required before non-essential tracking technologies are used, they should not be activated until appropriate consent has been obtained.

Sharing Your Information

We may share information with trusted third parties where reasonably necessary to operate our business or provide our services. This could include our website and IT providers, accountants, payment providers, suppliers, manufacturers or subcontractors.

Information may also be disclosed where required by law.

We will only share personal information where there is an appropriate reason for doing so.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including meeting legal, tax, accounting, insurance and reporting requirements.

Different types of information may therefore be retained for different periods.

Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

However, no internet-based system can be guaranteed to be completely secure.

Your Data Protection Rights

Depending on the circumstances, UK data protection law gives you rights concerning your personal information. These can include the right to:

• Request a copy of information we hold about you
• Have inaccurate information corrected
• Request deletion of information in certain circumstances
• Restrict or object to certain processing
• Withdraw consent where processing relies upon consent
• Request transfer of certain information where applicable

To exercise your rights, please contact RA Access Solutions.

You also have the right to complain to the Information Commissioner's Office (ICO) if you have concerns about how your personal information has been handled.

Information Commissioner's Office

Changes to This Policy

We may update this Privacy & Cookie Policy occasionally to reflect changes to our website, services, legal requirements or the technologies we use.

The latest version will always be published on this website.

Contact Us

For questions about this policy or how we handle your information, contact:

RA Access Solutions
Northamptonshire, United Kingdom

Telephone: 07435 468971
Email: raaccesssolutions@gmail.com